Range Planning
Review carrier populations, recurring applications, customer groups and practical starting stock.
Dealer and distributor cooperation
Supply Support Designed Around the Dealer’s Sales and Order Cycle.
RAY supports range planning, product selection, quotation scope, order consistency, delivery coordination, sales resources and structured after-sales review. Private-label projects follow a separate approval process.
Dealer support modules
Support the complete commercial lifecycle—not only the initial quotation.
Each module addresses a responsibility that affects the dealer’s ability to present, order, receive and support the product range.
Technical Selection
Prepare a model shortlist from carrier, hydraulic, mounting, hole and ground information.
Quality & Configuration Control
Connect the approved product, accessories, finish, identification and documents to one order scope.
Order & Delivery Coordination
Align quantity, packaging, production requirements, documents and shipment arrangements.
Sales & Market Resources
Use current product data, application notes and approved images for the confirmed product range.
Warranty & After-Sales Review
Review field issues through product identification, order records, installation information and evidence.
Repeat-supply control
Maintain consistency from the approved quotation to the next order.
Repeat supply works best when the dealer and supplier share the same product and order reference.
Confirm
Carrier, model, mounting, tooling and commercial scope.
Record
Finish, identification, packaging and document requirements.
Coordinate
Production, packing, delivery sequence and export documents.
Trace
Repeat orders and field questions back to the approved configuration.
Warranty and field support
Prepare the review process before a field issue occurs.
Commercial warranty terms should be confirmed in the agreement. Operationally, a structured claim process reduces delays and separates product, installation, hydraulic and operating factors.
Order and product identificationCarrier and installation informationPhotos, video and operating symptomsReview outcome and next action
Dealer stock discussion
Plan selected service or wear parts around the confirmed local product range.
Parts planning depends on the products actually supplied, local demand and the responsibilities agreed between both parties.
Market support
Equip the sales team with information that matches the approved range.
Dealer resources should answer real customer questions and remain connected to the current product version.
Territory arrangements
Dealer protection should be specific, measurable and written.
Any market-protection arrangement should define the product range, territory, customer channels, performance expectations, information handling and review period.
Build the dealer program around a clear market and product plan.
Share the target territory, customer groups, current attachment business and intended REA range.